Planned maintenance & calibration
Service Contracts & Service Level Agreements
Keep every instrument certified, every certificate in date and every response time agreed in advance — instead of discovering a lapsed calibration during an audit.
Why a contract, not a callout
Calibration that lapses is calibration that failed
Almost every non-conformance we are called in to fix is the same one: the equipment was fine, but the certificate had expired. A service contract moves calibration and maintenance from something someone has to remember to something that simply happens, on a schedule you agreed and at a cost you budgeted.
What a contract covers
What we put under agreement
Contracts are built around your asset register — you choose what goes on, at what interval.
Scheduled calibration
Every instrument calibrated at its agreed interval, with metrologically traceable certificates issued each time.
Preventative maintenance
Planned servicing at fixed intervals so wear is found during a service visit, not during production.
Agreed response times
A defined response window for breakdowns, with contract customers ahead of ad-hoc work.
Asset register & history
A maintained record of every covered asset, its certificates, its service history and its next due date.
Due-date reminders
We track expiry dates and schedule the work before they lapse — you do not have to diarise it.
On-site work
Calibration and service at your premises wherever the instrument cannot practically leave the plant or laboratory.
Priority support
Direct technical support and standby cover for equipment under contract.
Budgetable annual cost
One agreed figure for the year instead of unpredictable emergency callout invoices.
Choose a level
Three levels of cover
Mix levels across your asset register — critical instruments on Priority, the rest on Essential.
Essential
Annual calibration at an agreed date, traceable certificates and due-date reminders. The minimum that keeps you compliant.
Scheduled
Essential plus planned preventative maintenance visits, a maintained asset register and an agreed response window.
Priority
Scheduled plus priority response, standby support, shutdown and turnaround planning, and on-site attendance for critical assets.
Covered equipment
What we put on contract
Contracts cover equipment we supplied and equipment you already own — including other makes and brands.
Load cells, crane scales and force gauges
Compression machines — cube presses and CBR presses
Tensile testers and universal testing machines
Scales and balances, laboratory and industrial
Ovens, curing chambers and water baths
Weighing installations on vessels, hoppers and silos
On-board and mobile plant weighing systems
Hydraulic, pneumatic and lifting equipment
Standards
What your certificates reference
All work produces metrologically traceable certificates back to national measurement standards held by NMISA.
ISO 376 — force proving instruments
OIML R 60 — load cells
ISO 7500-1 — verification of testing machines
OIML R 76 — non-automatic weighing instruments
Applicable SANS standards for weighing and testing
Temperature calibration with uniformity mapping
SANAS-accredited scope, in our own laboratory
Certificates formatted for audit and QMS filing
Access Calibration Services
Put your equipment on a schedule
Send us your asset list — make, model, capacity and last certificate date — and we will come back with a contract, an interval and a fixed annual price.